1. Introduction

This Privacy Policy describes how External Solutions Norfolk (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit our website, (the “Website”), or use our services. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. By using our Website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of personal information from you:
•Information you provide to us directly: This includes information you provide when you fill out our contact form, request a quote, or communicate with us via email or phone. This information may include your name, email address, phone number, postal address, and any other information you choose to provide.
•Information we collect automatically: When you visit our Website, we may collect certain information automatically from your device. This information may include your IP address, browser type, operating system, referring URLs, and information about the actions you take on our Website.

3. How We Use Your Information

We use the information we collect for the following purposes:
•To provide, operate, and maintain our services.
•To respond to your inquiries, comments, and questions.
•To send you quotes, invoices, and other transactional information.
•To communicate with you about our services, including promotions and updates.
•To improve our Website and services.
•To comply with legal obligations.

4. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties. This does not include trusted third parties who assist us in operating our Website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

5. Data Security

We take the security of your personal information seriously and have implemented appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

6. Your Data Protection Rights

Under the General Data Protection Regulation (GDPR), you have the following rights:
•The right to access, update, or delete the information we have on you.
•The right of rectification.
•The right to object.
•The right of restriction.
•The right to data portability.
•The right to withdraw consent.
If you wish to exercise any of these rights, please contact us using the contact information provided below.

7. Cookies

Our Website uses cookies to enhance your browsing experience. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. You can choose to disable cookies through your browser settings, but this may affect the functionality of the Website.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:
•By email:
•By phone: 01603 336 471
•By mail: Unit 2377, TREDGETT LTD, Vulcan Road North, NR6 6AQ